What do website maintenance services include?

Whether you’re partnering with Tech Sailor for blog posts, product descriptions, online guides, or long-form content, we customize your strategy and deliverables to your business — it’s how we’ve driven more than $1.5 billion in revenue for our clients.

As a part of our website maintenance services, your company receives access to the following:

1 Regular updates

2 Tech support

3 WordPress maintenance

4 Promised turnaround time

Regular updates

With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.

For a quick summary, here are some examples of updates included in our packages:

1. Text: Additions or deletions.

2. Photos: Additions, deletions, and basic retouching.

3. Pages: Additions or deletions using existing page design.

4. Navigation: Basic navigational changes (add, move, or delete an item in the navigation).

5. File downloads: Additions or deletions of PDFs and other documents.

6. Videos: Insertion or deletion of a pre-edited video.

7. Links: Additions or deletions.

8. Color and background images: Changes or replacements.

If you have questions about regular updates, feel free to contact us online for more information.

This is an example of services included in the website maintenance plans and is not a complete list.

Tech support

As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.

In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.

WordPress maintenance

Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our team takes care of WordPress upgrades and security patches for your company.

Keep in mind that only our “Progressive” and “Enterprise & Ecommerce” website maintenance packages include WordPress maintenance. If you select “Up & Coming,” you will not have access to these critical quarterly upgrades.

Promised turnaround time

We recognize the essential role of your website, which is why our website maintenance services include promised turnaround times. Our turnaround times vary by your package, like monthly or hourly, and your plan, like “Progressive” or “Up & Coming.”

As an example, “Progressive” plans include a max turnaround time of three business days. In comparison, “Up & Coming” plans have a turnaround time of five business days. Meanwhile, our hourly support plans include a full one-month refund if our partner can’t resolve the issue in 24 hours.

What regular updates do website maintenance services include?

When it comes to website maintenance services, companies often ask one question, “What do regular updates mean?”
It’s an excellent question and can vary by website maintenance companies, which is why it’s important to ask.

Examples of typical website updates (included with our site maintenance packages) include:

Overall site improvements

Product or service updates

Online specials

Interactivity maintenance

Overall site improvements

The best appraisal of your website’s performance comes from the people visiting your website, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.

Product or service updates

As your company continues to grow, it’s inevitable that your products, services, and prices will change. That’s why businesses need a consistent schedule and process for updating old products, changing existing service prices, and more.

With website maintenance, you keep your company website current for users. This proactive step benefits your business in multiple ways, allowing you to provide the latest products, services, and rates to streamline the user shopping experience.

Consumers trust the Internet, and they also count on your website to provide the accurate information they need before contacting you or coming to your storefront. It is crucial that the information on your site is up-to-date, for this reason, and many more.

Online specials

If you’re an ecommerce company, it’s essential to update your website with your latest sales, promotions, and more. Even if your company operates offline, you can offer specials online that drive users to call your team, visit your location, or schedule an appointment.

When your company provides special promotions, discount programs, and more, you keep your business competitive. Short-term and long-term sales initiatives require updates to your site. Website maintenance services enable you to strengthen your sales with unique offers for shoppers.

Interactivity maintenance

With ever-evolving technologies, a website begins to appear aged if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.

Issues with your website's interactive features can also increase your bounce rate. This metric refers to the percentage of people that leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.

Website maintenance fine-tunes your site to ensure your site’s interactive features work. Even if these features become outdated and require replacement, website maintenance services can give your team an advance notification about this need.

Keeping all your website’s features operational help you market your products and services successfully.

What don’t website maintenance services include?

If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.

For reference, here are a few examples of what you won’t find with website maintenance services:

Navigation redesign

Media creation

Media edits

Content writing

New site functionality

Site redesigns

Interactive features

SEO